COLLECTION OF INFORMATION
Information You Provide to Us
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.
Information
We Collect Through Your Use
When you use our Services, we collect information about you in the following general
categories:
Contacts
Information: If you permit the Ruchi Soya website
(www.nutrelanutrition.com) to access the address book on your device through
the permission system used by your mobile platform or website, we may access
and store names and contact information from your address book on the device to
facilitate social interactions through our Services. We may use the said
information to check if the user is connected with network or not and to let
user call in case if user taps on contact number.
Transaction
Information: We collect transaction details related to your use of our
Services, including the type of service requested, date and time the service
was provided, amount charged, order(s) placed, and other related transaction
details. Additionally, if someone uses your promo code, we may associate your
name with that person. We may access information for data caching and making
the app faster.
Usage
and Preference Information: We collect information
about how you and site visitors interact with our Services, preferences
expressed, and settings chosen. In some cases we do this through the use of
cookies and similar technologies that create and maintain unique identifiers.
Device
Information: We may collect information about your mobile device, including,
for example, the hardware model, operating system and version, software and
file names and versions, preferred language, unique device identifier,
advertising identifiers, serial number, device motion information, and mobile
network information to retrieve running apps and to improve performance. We may
access information to find accounts on the device such as directly call phone
numbers, read phone status and identity.
Call
and SMS Data: Our app/website facilitates communication between Users
and Customer Support. In connection with this service, we receive call data,
including the date and time of the call or SMS message, the parties' phone
numbers, and the content of the SMS message and sending OTP(s).
Log
Information: When you interact with the Services, we collect server
logs, which may include information like device IP address, access dates and
times, app features or pages viewed, app crashes and other system activity,
type of browser, and the third-party site or service you were using before interacting
with our Services. This information may be used to check network connection,
receiving data from internet, prevent device from sleeping, enable reading
phone status and viewing Wi-Fi connection.
Use of
Information
We may use the information we
collect about you to
Provide, maintain, and improve our Services, including, for example, to
facilitate payments, send receipts, provide products and services you request
(and send related information), develop new features, provide customer support
to Users, develop safety features, authenticate users, and send product updates
and administrative messages;
Perform internal operations, including, for example, to prevent fraud and abuse
of our Services; to troubleshoot software bugs and operational problems; to conduct
data analysis, testing, and research; and to monitor and analyze usage and
activity trends;
Send you communications we think will be of interest to you, including
information about products, services, promotions, news, and events of Ruchi
Soya and to process contest, sweepstake, or other promotion entries and fulfill
any related awards;
Personalize and improve the Services, including to provide or recommend
features, content, social connections, referrals, and advertisements.
Sharing
of Information
We may share the information we
collect about you as described in this Statement or as described at the time of
collection or sharing, including as follows:
Through Our Services |
We may share your information:
With third parties to provide
you a service you requested through a partnership or promotional offering made
by a third party or us;
With the general public if you submit content in a public forum, such as blog
comments, social media posts, or other features of our Services that are
viewable by the general public;
With third parties with whom you choose to let us share information, for
example other apps or websites that integrate with our Services; and Other
Important Sharing
We may share your information:
With Ruchi Soya subsidiaries and affiliated entities that provide services or
conduct data processing on our behalf, or for data centralization and / or
logistics purposes;
With vendors, consultants, marketing partners, and other service providers who
need access to such information to carry out work on our behalf;
In response to a request for information by a competent authority if we believe
disclosure is in accordance with, or is otherwise required by, any applicable
law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties
if we believe your actions are inconsistent with our User agreements, Terms of
Service, or policies, or to protect the rights, property, or safety of Ruchi
Soya or others; In connection with, or during negotiations of, any merger, sale
of company assets, consolidation or restructuring, financing, or acquisition of
all or a portion of our business by or into another company;
If we otherwise notify you and you consent to the sharing; and
In an aggregated and/or anonymized form which cannot reasonably be used to
identify you.
Social
Sharing Features
The Services may integrate with
social sharing features and other related tools which let you share actions you
take on our Services with other apps, sites, or media, and vice versa. Your use
of such features enables the sharing of information with your friends or the
public, depending on the settings you establish with the social sharing
service. Please refer to the privacy policies for more information about how
they handle the data you provide to or share through them.
Our promotional
offers/discounts are not sitewide and are limited to selected categories.
Coupon codes may not be applicable on categories like diapers, baby food etc.
or such other product or service as may be determined by us in our sole
discretion.
Analytics
and Advertising Services Provided by Others
We may allow others to provide
audience measurement and analytics services for us, to serve advertisements on
our behalf across the Internet, and to track and report on the performance of
those advertisements. These entities may use cookies and other technologies to
identify your device when you visit our app/website and use our Services, as
well as when you visit other online sites and services.
Your
Choices
Account Information
You may correct your account information at any time by logging into your
online or in-app account. Please note that in some cases we may retain certain
information about you as required by law, or for legitimate business purposes
to the extent permitted by law. For instance, if you have a standing credit or
debt on your account, or if we believe you have committed fraud or violated our
Terms, we may seek to resolve the issue before deleting your information.
Access Rights
Ruchi Soya will comply with individual's requests regarding access, correction,
and/or deletion of the personal data it stores in accordance with applicable
law.
Location Information
We request permission for our app's collection of precise location from your
device per the permission system used by your mobile operating system.
Contact Information
We may also seek permission for our app's collection and syncing of contact
information from your device per the permission system used by your mobile
operating system.
Promotional Communications
You may opt out of receiving promotional messages from us by following the
instructions in those messages. If you opt out, we may still send you
non-promotional communications, such as those about your account, about
Services you have requested, or our ongoing business relations.
If you initially permit the
collection of any information, you can later disable it by changing the
settings on your mobile device. However, this will limit your ability to use
certain features of our Services.
Changes
to the Statement
We may change this Statement
from time to time. If we make significant changes in the way we treat your
personal information, or to the Statement, we will provide you notice through
the Services or by some other means, such as email. Your continued use of the
Services after such notice constitutes your consent to the changes. We
encourage you to periodically review the Statement for the latest information
on our privacy practices.